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Refund & Cancellation Policy
- We offer 100% Money Back Guarantee in case if you fail the exam in first attempt after going through our practice tests.
- In case if you failed the exam. Refund must be claimed within 60 days of purchase. No refunds will be issued post 60th day.
- We have no questions asked policy. However if we think you’re misusing our refund policy, we hold right to ask for proof of failure to process the refund.
- We hold 0.99$ transaction fee on all refunds we process.
- We do not entertain refunds for incorrect course purchases & course replacement requests. .
How to Initiate the Refund Request?
- Go to https://www.crucialexams.net
- Provide the required details such as registered email address, subject, description, and select the issue type (i.e. Payment – Request for Refund) and Submit.
One of our support team members will contact you regarding your refund request. You can also contact us at firstname.lastname@example.org when you need assistance in cancellation or refund.
Please note that all refunds will be processed within 2 business days after the request is received
However, it might take 3-5 business days for the amount to reflect in your account, depends on your bank.